Selecting the right property factor is just as important as selecting the right insurance provider. You need to trust that your property factor has your best interests in mind and takes care of your home like it’s their own. Ensuring you get value for money and a quality service is incredibly important when considering if you should change property factor. After all, your home is most people’s biggest asset – so maintaining it well is a top priority for most.
In this blog post, we’ll shed light on key indicators that might signal your need for a switch in factoring services and why you should choose Taylor & Martin. Understanding these signs is not just about safeguarding your property’s financial health but also about ensuring a relationship with a factoring company that aligns with your long-term goals and expectations.
1. You want a more personal service
Have you ever wondered how many properties your factoring company is responsible for?
Property management companies can often be responsible for many large developments, which can be made up of several hundred individual properties. This ultimately means you’ll enjoy a less personal service.
At Taylor & Martin, our Property Managers take care of an exclusive portfolio of properties which allows them to spend more time delivering a superior service.
Managing fewer properties also ensures our communication is more regular and more detailed.
2. You’re looking for a consistent point of contact
It can be difficult to deal with issues in your home or communal areas when you don’t have a specific point of contact. This can lead to time wasted communicating with various members of the same company explaining your issue over and over.
However, our Property Managers act as a single point of contact for our homeowners, getting to know their clients and their properties better, and providing a consistent, personalised service. Not only does this make our service more efficient, it also means you know what to expect when you get in touch with us.
3. You want trusted tradespeople taking care of your home
When something does go wrong with your home, the last thing you want to worry about is the timeliness or quality of work that’s being carried out to repair the issue. At T&M, we recognise the contractors we work with are an extension of Taylor & Martin and are held to our high standard.
Our smaller portfolio also means we can take the time to work more closely with our trusted contractors to ensure excellent service and plan preventative maintenance.
4. You’re looking for transparent pricing
Lack of pricing transparency can lead to frustration and mistrust between owners and factors. However, at Taylor & Martin, we believe our pricing is fair, straightforward, and always free from hidden commissions.
Our only income is through our quarterly management fee, meaning we don’t take percentages of work that’s carried out or add on any extra charges. We’re more than happy to discuss bills with our homeowners whenever suits them, in fact, we encourage it. We want to ensure our customers are receiving the best deal possible which is why we believe in fair pricing.
5. You want to put a face to your property factor
When was the last time your property factor actually visited your site?
At Taylor & Martin we undertake regular site visits looking out for any issues at the property and ensuring routine maintenance is meeting standards. We do this because we care, and we pride ourselves in taking care of your property as if it were our own.
We often meet with contractors quoting for and carrying out work at the property to ensure the job is being done swiftly and to our exacting standards.
6. You want a property factor that is trusted by homeowners
Elevate your property management experience with proactive, personalised service.
We are trusted by homeowners across Scotland to protect and care for their precious shared spaces. We are dedicated to delivering complete peace of mind for our clients through a bespoke property management service, clear communication and exceptional standards.
Time to change your factor?
Speak to us today for a free proposal and find out how easy it is to switch to Taylor & Martin.