Our Property Factoring Service
Ensure your building is professionally maintained
with expert property factors from Taylor & Martin.
Mission
We are a full-service property management company, making sure your property is maintained to the highest standard. You can rest assured knowing that our property factoring service includes expertly coordinating every aspect of property management, from day-to-day maintenance and running emergency repairs to major works.
As standard, our Property Managers have ownership over smaller portfolios, meaning that we spend more time doing the things that really matter – being proactive and delivering the best results.
Why Taylor & Martin:
- Face-to-face meetings on request
- Access to our roster of trusted contractors
- Regular property visits
- A single point of contact
- No commission
- On-call 24/7 to deal with emergencies
- Flexible billing arrangements
- Support with insurance claims
- Regular email updates
- Online portal
Read more about what to expect from our property management services.
Our Property Management Services
Here’s a look into the comprehensive factoring services we offer.
Maintenance Services
- Internal cleaning
- External cleaning
- Window cleaning
- Lift maintenance
- Landscaping & gardening
- Fire alarm maintenance
- Sprinkler maintenance
- External walls, door entry, gate & garage door maintenance
- Playparks
- Gutters, downpipes & drainage
- Communal utilities
- Playpark inspections
- General maintenance & common repairs
We routinely check contractors’ maintenance work and regularly request feedback from owners to ensure they are completely satisfied.
Common Property Repairs
We pride ourselves on rapid response. When necessary, we meet our chosen contractor on site prior to work beginning, and again to review the repair.
Our trusted network of tradespeople acts as an extension of our team.
To report a repair, please contact 0141 353 3049 / 0131 610 3049 or send an email to your property manager.
For out-of-hours issues, please see our emergency contact list.
Additional Services
Insurance
We work in partnership with a trusted broker to find you the most suitable building and property owner’s liability insurance.
Once the right insurer for you is identified, we support you with instruction, claims handling and renewals. We can also handle any claims from start to finish.
Taylor & Martin receives no commission on insurance policies.
Payments & Accounts
We manage every aspect of client accounts to ensure that all quarterly invoices are a true and accurate representation of all work undertaken within your property. Invoices include items such as general maintenance, large-scale works, insurance and our management fee. We do not take a commission on any works undertaken.
Due to invoices being rendered in quarterly arrears, Taylor & Martin may hold a floating fund from all homeowners, which will be used to pay contractors for any work rendered within the property. This fund is maintained by the settlement of invoices and will be refunded to the homeowner upon the sale of the property.
Payments can be made by online bank transfer, cheque, cash, monthly standing orders, debit/credit card by phoning our office or via your MY T&M online account.
Your T&M account allows you to make payments and see copies of all invoices, statements and transaction activity to ensure complete transparency.
The My Taylor & Martin Portal
Our online portal gives you everything you need at your fingertips. Using My Taylor & Martin, clients can access all invoices, statements and transactions, as well as all updates and documents relating to the common parts of your property. It’s also the place to make secure online payments.
What Developers
Can Expect
We work closely with some of Scotland’s biggest and most respected developers, from planning onwards.
We add value to the projects we work on by nurturing positive relationships between the developer and client during all stages of the project.
Developers work with us time and time again, which demonstrates the quality of the Scottish property services we provide.
Where Can Taylor & Martin Add Value?
- Our senior team will be available to attend any launch events and open days.
- We will provide a comprehensive management information package setting out all estimated costs for clients and the breakdown.
- We will meet with clients and prospective clients to assist and answer any queries.
- We provide a same-day response when we can to solicitors in any requests necessary for processing sales.
- We will assist solicitors in writing and tailoring the Deed of Conditions.
- We will ensure new owners look back at an immaculate development.
- We will provide assistance with practical elements of design, providing feedback and advising on complex issues experienced in previous developments.
- We will produce a comprehensive bespoke welcome pack for buyers.
- Taylor & Martin have been recognised by Barratt Developments for our excellent customer service.
Properties We Manage
Several types of properties may require property factors, including tenement flats, housing estates and mixed tenure blocks or developments. Property factors oversee communal areas such as stairways, hallways, lifts, roofs and common gardens.
These are the types of buildings and properties we work with.
- Traditional Tenements
- New Build Developments (Apartment blocks & more)
- Listed Buildings
- Converted Properties
- High-End Properties
Allow our professional property service company to attend to any type of property you have. Call us today.
Frequently Asked Questions
You may have some additional questions before committing to a property factor.
We’ve answered some of your most common property questions below.
What is a property factor?
In Scotland, property factors are companies or individuals who take on the responsibility of managing common areas of properties owned by more than one homeowner. Property factors can be private businesses, local authorities or registered social landlords.
Why do I need property management services in Scotland?
Property factors are helpful in preventing disputes with neighbours and saving time, money and stress when dealing with common property issues. They can oversee maintenance and repairs, fairly split factoring fees between other residents and provide a streamlined way to recoup debts.
A property factor may also be mandatory, as stated in the title deeds.
In which areas do you provide services for property management?
How do I change property factors?
Switching to a new property factor is easier than you think. We have a very comprehensive switching process broken down on our page for customers who want to change their factoring service providers.
What should I do if I'm unhappy with my factoring service?
Clients can make a complaint in writing about their current property factor if they are not happy with the factoring services provided. The written complaint should explain the problem and suggest how it can be resolved.
Once this process is complete and the complaint is not resolved, the next step is to apply to the First-tier Tribunal for Scotland (Housing and Property Chamber).
Who pays for property factor costs?
Building owners usually pay management costs or fees to the property factor. This annual fee covers the cost of services provided for the common property. The fee is typically split among other owners as per the title deed or tenement management scheme requirements. The title deeds or tenement management scheme agreement may indicate the share that each of the owners is obligated to pay.
Additionally, the owners involved may also be asked to make additional payments for cyclical maintenance or repairs.
How to find the right factor for your property or development?
Those who own buildings or developments can find a professional property manager by searching the Scottish Property Factor Register. As per the Property Factors (Scotland) Act 2011, each factor must be registered on this platform.
Additionally, you may consider recommendations from other owners or ask for advice from a housing association or local authority.
It’s crucial to research and compare different property factors to find the one best suited to our specific needs.
What is the code of conduct and duties of a property factor?
All property factors must follow a code of conduct. The code of conduct states the minimum standards of service they must meet. Certain elements include things like providing a written statement of services to each owner. This written statement of services should highlight vital information on how to make a complaint and change or end the agreement.
Why Choose Taylor & Martin
As Your Property Factors?
Taylor & Martin can revolutionise how you manage common parts of your building. We provide exceptional service using more than a decade’s experience to expertly navigate the property management and development industry.
We implement a proactive and client-focused approach when dealing with all situations, ensuring you receive the highest standards of service possible.
Choose excellence when you use Taylor & Martin’s property factoring service.
Get in touch and streamline your property operations today.
trusted by
Scotland’s Top Developers
Testimonials
What The Developers Are Saying
At The Atrium we were keen to convey luxury in every aspect of the development and the ongoing management was an important part of that. Taylor & Martin was the obvious choice in this regard.
We have worked with Taylor & Martin from the outset of our first residential development and have never sought to swerve elsewhere. In delivering dozens of prime homes we have strived to provide quality aspiration, amenity and aesthetic throughout. It has been and continues to be of singular significance to us that, at hand-over, we are confident that these values are upheld. Happily, the feedback we receive from our purchasers, again and again, is that this is exactly what Taylor & Martin do. This is why Detail continue to work with Taylor & Martin.
Taylor & Martin are extremely helpful in dealing with clients before, during and after the sale of the property. They are on hand throughout the process, from contributing to Deed of Conditions, to meeting with prospective buyers. Taylor & Martin acted as an excellent buffer between Barony Homes and clients during handover process and have been able to assist in dealing with snagging where required.
We would not hesitate to recommend Taylor & Martin as a factor to any developer.
At The Atrium we were keen to convey luxury in every aspect of the development and the ongoing management was an important part of that. Taylor & Martin was the obvious choice in this regard.
We have worked with Taylor & Martin from the outset of our first residential development and have never sought to swerve elsewhere. In delivering dozens of prime homes we have strived to provide quality aspiration, amenity and aesthetic throughout. It has been and continues to be of singular significance to us that, at hand-over, we are confident that these values are upheld. Happily, the feedback we receive from our purchasers, again and again, is that this is exactly what Taylor & Martin do. This is why Detail continue to work with Taylor & Martin.
Taylor & Martin are extremely helpful in dealing with clients before, during and after the sale of the property. They are on hand throughout the process, from contributing to Deed of Conditions, to meeting with prospective buyers. Taylor & Martin acted as an excellent buffer between Barony Homes and clients during handover process and have been able to assist in dealing with snagging where required.
We would not hesitate to recommend Taylor & Martin as a factor to any developer.