Our
Services
Mission
We make sure your property is maintained to the highest standard. You can rest assured knowing every aspect of property management is being looked after, from day-to-day maintenance and running repairs to emergencies and major works.
As standard, our Property Managers have ownership over smaller portfolios, meaning that we spend more time doing the things that really matter – being proactive and delivering the best results.
Why Taylor & Martin:
- Face to face meetings on request
- Access to our roster of trusted contractors
- Regular property visits
- A single point of contact
- No commission
- On call 24/7 to deal with emergencies
- Flexible billing arrangements
- Support with insurance claims
- Regular email updates
- Online portal
Read more about what to expect from our property management services.
Maintenance
services include:
- Internal cleaning
- External cleaning
- Window cleaning
- Lift maintenance
- Landscaping & gardening
- Fire alarm maintenance
- Sprinkler maintenance
- Door entry, gate & garage door maintenance
- Playparks
- Gutters, downpipes & drainage
- Communal utilities
- Playpark inspections
- General maintenance & repairs
We routinely check contractors’ maintenance work and regularly request feedback from owners to ensure they are completely satisfied.
Information
Insurance
We work in partnership with a trusted broker to find you the most suitable building and property owners liability insurance.
Once the right insurer for you is identified, we support with instruction, claims handling and renewals. We can also handle any claims from start to finish.
Taylor & Martin receives no commission on insurance policies.
Payments & Accounts
We manage every aspect of client accounts to ensure that all quarterly invoices are a true and accurate representation of all work undertaken within your property. Invoices include items such as general maintenance, large scale works, insurance and our management fee. We do not take commission on any works undertaken.
Due to invoices being rendered in quarterly arrears, Taylor & Martin will hold a floating fund from all homeowners, which will be used to pay contractors for any work rendered within the property. This fund is maintained by the settlement of invoices and will be refunded to the homeowner upon sale of the property.
Payments can be made by online bank transfer, cheque, cash, monthly standing orders, by debit/credit card by phoning our office or via your MY T&M online account.
Your T&M account allows you to make payments, see copies of all invoices, statements and transaction activity to ensure complete transparency.
Repairs
We pride ourselves on rapid response. When necessary, we meet our chosen contractor on site prior to work beginning, and again to review the repair.
Our trusted network of tradespeople act as an extension of our team.
To report a repair, please contact 0141 353 3049 / 0131 610 3049 or send an email to your property manager.
For out of hours issues, please see our emergency contact list.
My Taylor & Martin
Our online portal gives you everything you need at your fingertips. Using My Taylor & Martin, clients can access all invoices, statements and transactions, as well as all updates and documents relating to your property. It’s also the place to make secure online payments.
What Developers
Can Expect
We work closely with some of Scotland’s biggest and most respected developers, from planning onwards.
We add value to the projects we work on by nurturing positive relationships between the developer and client during all stages of the project.
Developers work with us time and time again, which demonstrates the quality of the service we provide.
Where can Taylor & Martin add value?
- Senior team will be available to attend any launch events and open days
- We will provide a comprehensive management information package setting out all estimated costs for clients and the breakdown
- We will meet with clients and prospective clients to assist and answer any queries
- We guarantee same day response to solicitors in any requests necessary for processing sales
- We will assist solicitors in writing and tailoring Deed of Conditions
- We will ensure new owners look back at an immaculate development
- We will provide assistance with practical elements of design providing feedback and advising on issues experienced in previous developments
- We will produce a comprehensive bespoke welcome pack for buyers
- Taylor & Martin have been recognised by Barratt Developments for our excellent customer service
trusted by
Scotland’s Top Developers
Testimonials
What The Developers Are Saying
At The Atrium we were keen to convey luxury in every aspect of the development and the ongoing management was an important part of that. Taylor & Martin was the obvious choice in this regard.
We have worked with Taylor & Martin from the outset of our first residential development and have never sought to swerve elsewhere. In delivering dozens of prime homes we have strived to provide quality aspiration, amenity and aesthetic throughout. It has been and continues to be of singular significance to us that, at hand-over, we are confident that these values are upheld. Happily, the feedback we receive from our purchasers, again and again, is that this is exactly what Taylor & Martin do. This is why Detail continue to work with Taylor & Martin.
Taylor & Martin are extremely helpful in dealing with clients before, during and after the sale of the property. They are on hand throughout the process, from contributing to Deed of Conditions, to meeting with prospective buyers. Taylor & Martin acted as an excellent buffer between Barony Homes and clients during handover process and have been able to assist in dealing with snagging where required.
We would not hesitate to recommend Taylor & Martin as a factor to any developer.
At The Atrium we were keen to convey luxury in every aspect of the development and the ongoing management was an important part of that. Taylor & Martin was the obvious choice in this regard.
We have worked with Taylor & Martin from the outset of our first residential development and have never sought to swerve elsewhere. In delivering dozens of prime homes we have strived to provide quality aspiration, amenity and aesthetic throughout. It has been and continues to be of singular significance to us that, at hand-over, we are confident that these values are upheld. Happily, the feedback we receive from our purchasers, again and again, is that this is exactly what Taylor & Martin do. This is why Detail continue to work with Taylor & Martin.
Taylor & Martin are extremely helpful in dealing with clients before, during and after the sale of the property. They are on hand throughout the process, from contributing to Deed of Conditions, to meeting with prospective buyers. Taylor & Martin acted as an excellent buffer between Barony Homes and clients during handover process and have been able to assist in dealing with snagging where required.
We would not hesitate to recommend Taylor & Martin as a factor to any developer.